Privacy Policy.

When you create a Glowbo account we store your email address and the profile details you give us: first and last name, display name, handle, city, country, bio, profile photo, home club and any previous rating you enter during onboarding.

Every player is issued a unique GBID in the format GB-XXXX-XXXX. It identifies you across matches, rankings and clubs. It is visible to other signed-in players.

We store the matches you record, who played, the scores, and the ratings and statistics calculated from them, including your GSI, OpenSkill rating state, streaks and win record. This powers leaderboards, club rankings, your profile and rating audit records.

Profile photos you upload, match photos, likes and comments you leave on matches, follow and friend relationships, and any users you block are stored so the social side of Glowbo works and remains safe.

If you report a profile, match, photo or comment, we store the report reason, optional details, the content reference, review status and moderation notes. Reports are private to you and the Glowbo team; other players cannot see your report.

When you send feedback we store your message, the screen you were on, your browser or device information and any screenshot you choose to attach. Feedback is only visible to the Glowbo team.

When something goes wrong in the app, it sends us a short technical description of the failure so we can find and fix it: what the app was trying to do, the error message, the page you were on, whether you were using the website, the iPhone app or the Android app, the app version, and your account if you were signed in. Sign-in links, tokens and email addresses are removed before it is sent. We do not collect your device model or IP address with it. Error reports are only visible to the Glowbo team and are deleted after 30 days.

The app records a small set of things you do in it, so we can see which parts of Glowbo are used and how often, and improve it: submitting a match, viewing a player profile or a ranking, sharing a match, using a QR code (opening, sharing, saving, refreshing or turning off your own, and scanning someone else's or following them from it), and cancelling a sign-in. Each record holds what was done, a little context about it such as the type of match, whether you were using the website, the iPhone app or the Android app, the app version, and your account if you were signed in.

We do not collect your device model, IP address or email address with it. Usage analytics are stored in our own systems on Supabase, are only visible to the Glowbo team, and are not shared with anyone else or sold. They are deleted after 90 days.

If you allow notifications in the iPhone or Android app, we store your device's push token (the address Apple or Google give us to reach that phone), whether it is an iPhone or an Android phone, the app version and when the app was last opened on it, along with a record of each notification we send you and whether it was delivered. We use these only to deliver notifications, for example when a match needs your confirmation or your GSI changes. Notifications reach your phone through the Apple Push Notification service on iPhone and Google's Firebase Cloud Messaging on Android. You can turn notifications off at any time in your phone's settings.

You can sign in with an email and password or with Apple, and in the iPhone and Android apps also with Google. If you use Apple with Hide My Email, we only receive the private relay address and we never display your email address to other players.

To run your Glowbo identity, calculate your GSI rating, build leaderboards and club communities, send the notifications you have allowed, protect users, moderate content, keep the service secure, and improve the app. We do not sell your data.

Glowbo is a social platform. Signed-in players can see your display name, photo, GBID, GSI, club, rankings, match results, likes and comments. Your email address, feedback, reports and account settings are never shown to other players.

Your QR code follows the same rule. Only a signed-in player who opens its link sees your card: your photo, display name, GBID, GSI, club, city and country. Anyone else is asked to sign in first. In Settings → Privacy and data → QR profile you can turn your QR code off, which pauses it until you turn it back on, or refresh it, which replaces it with a new code and stops the old link working for good.

Any of a match's four players can make an image of it and send it to WhatsApp, Instagram, X, Facebook or another app, or save it to their own device. What such an image may show of you is your choice, and the answer is no unless you say otherwise. While it is off you appear as an abbreviated name only, with no profile photo, no handle and no rating change; turning it on lets those three appear. We ask during onboarding and again the first time you make an image of your own, and you can change it whenever you like in Settings → Privacy and data → How you appear in shares. Because your answer is applied when the image is created, it governs images made from that point on — one already sent to a group chat cannot be edited or withdrawn, by you or by us.

We use your email address to run your account: signing in, resetting your password, confirming things you have done and replying about something you reported. That email is part of providing Glowbo and is sent whatever else you choose. Separately, we ask during onboarding whether you would also like occasional marketing email — new features, tournaments and what is happening at your club. We store that answer against your profile, and the answer is no unless you say otherwise: we never treat silence, a skipped step or a pre-ticked box as agreement. We do not send marketing email today, and when we do it will go only to players whose answer is yes. You can turn it on or off whenever you like in Settings → Privacy and data → Marketing email, and turning it off does not affect the email your account needs. We do not sell or share your email address.

Glowbo uses Supabase for authentication, database and storage, and Vercel to host the app on the web. Google and Apple process sign-in data if you choose to sign in with them. If you allow notifications, Apple (Apple Push Notification service) delivers them to an iPhone and Google (Firebase Cloud Messaging) to an Android phone. The app collects basic usage analytics — which parts of the app are used and how often — and stores them in our own systems on Supabase. The app does not use a third-party analytics provider.

This marketing website, www.glowbopadel.com, uses privacy-friendly analytics from Vercel — Web Analytics and Speed Insights — to count visits and measure page speed. These are aggregate and cookieless: they set no cookies, do not track you across other websites, and do not identify you. The site does not use Google Analytics or any advertising or tracking cookies.

If you join the waitlist, we store the email address you enter so we can contact you about access. You can ask us to remove it at any time by emailing info@glowbo.co.uk.

We keep your data for as long as you have a Glowbo account, with two exceptions: error reports are deleted after 30 days and usage analytics after 90 days. When you delete your account, your data is deleted as described under Deleting your account at the top of this page.

You can download a copy of your Glowbo data at any time from Settings → Privacy and data → Download my data. The export includes your profile, match activity, ratings, statistics and account interactions.

You can access, correct, export or delete your data from inside the app. If you would prefer us to help you with any of these, or cannot use the app, email info@glowbo.co.uk and we will review your request.

Questions about privacy? Email info@glowbo.co.uk.